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Privacy Policy
1. Introduction
1.1. We are committed to safeguarding the privacy of our website visitors and service users.
1.2. This policy applies where we act as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of processing that personal data.
1.3. We use cookies on our website. To the extent that those cookies are not strictly necessary for the provision of our website and services, we will ask you to consent to our use of cookies when you first visit our site.
1.4. Our website incorporates privacy controls that affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information.
1.5. In this policy, “we,” “us,” and “our” refer to Universal Solutions. For more information about us, see Section 12.
2. How We Use Your Personal Data
2.1. In this Section 2 we have set out:
(a) the general categories of personal data we may process;
(b) in the case of personal data not obtained directly from you, the source and specific categories of that data;
(c) the purposes for which we may process personal data; and
(d) the legal bases of the processing.
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2.2. We may process data about your use of our website and services (“usage data”). This may include your IP address, geographic location, browser type and version, operating system, referral source, length of visit, page views, and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of this usage data is our analytics tracking system. This usage data may be processed for analyzing use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.
2.3. We may process information contained in any inquiry you submit to us regarding goods and/or services (“inquiry data”). This may be processed for offering, marketing, and selling relevant goods and/or services to you. The legal basis is our legitimate interests, namely performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
2.4. We may process information that you provide to us when subscribing to newsletters (“notification data”). This may be processed for the purpose of sending you relevant newsletters. The legal basis is our legitimate interests, namely communication with website visitors and service users.
2.5. We may process any personal data identified in this policy where necessary for the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights, and the legal rights of others.
2.6. We may process your personal data where necessary for obtaining or maintaining insurance coverage, managing risks, or obtaining professional advice. The legal basis is our legitimate interests, namely the proper protection of our business against risks.
2.7. We may process information you provide when applying for a job or position. The legal basis is our legitimate interest in identifying suitable talent to match the requirements of the role we are recruiting for.
2.8. In addition to the specific purposes for which we may process your personal data as set out in this Section 2, we may also process your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or to protect your vital interests or the vital interests of another individual.
2.9. Please do not supply any other person’s personal data to us unless we request it.
3. Providing Your Personal Data to Others
3.1. We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for obtaining or maintaining insurance coverage, managing risks, obtaining professional advice, or the establishment, exercise, or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
3.2. In addition, we may disclose your personal data where required for compliance with a legal obligation to which we are subject, or to protect your vital interests or those of another person. We may also disclose your personal data where necessary for the establishment, exercise, or defense of legal claims.
4. International Transfers of Your Personal Data
4.1. You acknowledge that personal data you submit for publication through our website or services may be available worldwide via the internet. We cannot prevent the use (or misuse) of such personal data by others.
5. Retaining and Deleting Personal Data
5.1. This Section 5 sets out our data retention policies and procedures, designed to ensure compliance with our legal obligations regarding the retention and deletion of personal data.
5.2. Personal data processed for any purpose will not be kept longer than necessary for that purpose.
5.3. We will retain your personal data as follows:
(a) Contact/inquiry data submitted via email, form, or phone call will be retained for a minimum of 30 days and a maximum of 365 days.
(b) Information provided when applying for a job or position will be retained for a maximum of 3 years.
5.4. In some cases, we cannot specify in advance the periods for which your personal data will be retained. In such cases, we determine the retention period based on:
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Whether services are offered following a contact form submission.
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Newsletter opt-in duration. (An unsubscribe link is available in all emails; once unsubscribed, all user data will be deleted.)
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5.5. Notwithstanding the other provisions of this Section 5, we may retain your personal data where required for compliance with a legal obligation, or to protect your vital interests or those of another person.
6. Your Rights
6.1. Under U.S. privacy laws and other applicable data protection frameworks (such as GDPR if you are located in the EU/UK), you may have certain rights in relation to your personal data.
6.2 These rights may include:
(a) the right to access – to request copies of your personal data;
(b) the right to rectification – to request corrections of inaccurate or incomplete personal data;
(c) the right to erasure – to request deletion of your personal data;
(d) the right to restrict processing – to request limits on the processing of your personal data;
(e) the right to object to processing – to object to certain processing activities;
(f) the right to data portability – to request transfer of your personal data to another organization or to you;
(g) the right to complain to a supervisory authority (if applicable under your jurisdiction); and
(h) the right to withdraw consent – where our processing relies on your consent, you may withdraw it at any time.
6.3. These rights may be subject to limitations depending on applicable law.
6.4. You may exercise any of your rights in relation to your personal data by writing to us using the contact details set out below.
6A. Additional Rights for California Residents (CCPA/CPRA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). These include:
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Right to Know – You may request details about the categories and specific pieces of personal information we have collected about you, the sources from which we collected it, the business or commercial purpose for collecting it, and the categories of third parties with whom we share it.
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Right to Delete – You may request that we delete personal information we have collected from you, subject to certain exceptions (for example, if we must retain it to comply with legal obligations).
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Right to Correct – You may request that we correct inaccurate personal information we hold about you.
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Right to Opt-Out of Sale or Sharing – We do not sell personal information for monetary value. However, certain data collection for advertising purposes may be considered a “sale” or “sharing” under California law. You may opt out of this by using the “Do Not Sell or Share My Personal Information” link on our website (if applicable).
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Right to Limit Use of Sensitive Personal Information – If we collect sensitive personal information (such as precise geolocation, financial information, or health-related data), you may request that we limit its use to what is necessary to perform our services.
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Right to Non-Discrimination – We will not discriminate against you for exercising your CCPA/CPRA rights.
How to Exercise Your California Privacy Rights
You may exercise these rights by:
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Emailing us at [insert email address]
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Submitting a request through our website contact form
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Mailing us at our business address listed in Section 12
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We may need to verify your identity before processing your request. If you authorize an agent to make a request on your behalf, we may require proof of that authorization.
7. About Cookies
7.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
7.2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
7.3. Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
8. Cookies We Use
8.1 We use cookies for the following purposes:
(a) Authentication – we use cookies to identify you when you visit our website and as you navigate our website. (cookies used for this purpose are: _ga).
(b) Performance – we use cookies to assess the performance of our website (cookies used for this purpose are: _gid.)
(c) Identification – to help apply security settings on a per-client basis (cookies used for this purpose are: _gid).
(d) Analysis – we use cookies to help us analyze the use and performance of our website and services (cookies used for this purpose are: _ga; and _gat).
9. Cookies Used by Our Service Providers
9.1. Our service providers use cookies, and those cookies may be stored on your computer when you visit our website.
9.2. We use Google Analytics. Google Analytics gathers information about the use of our website by means of cookies. The information gathered is used to create reports about the use of our website. You can find out more about Google’s use of information by visiting https://www.google.com/policies/privacy/partners/ and you can review Google’s privacy policy at https://policies.google.com/privacy. The relevant cookies are: _gid, _ga and _gat.
10. Managing Cookies
10.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links:
(a) Chrome
(b) Firefox
(c) Opera
(d) Internet Explorer
(e) Safari
(f) Edge
10.2. Blocking all cookies will have a negative impact upon the usability of many websites.
10.3. If you block cookies, you will not be able to use all the features on our website.
11. Amendments
11.1. We may update this policy from time to time by publishing a new version on our website.
11.2. You should check this page occasionally to ensure you are happy with any changes to this policy.
12. Our Details
12.1. This website is owned and operated by Universal Solutions.
12.2. We are registered in [State of Incorporation, e.g., Delaware] and our registered office is at [Business Address].
12.3. You can contact us:
(a) by mail, to the postal address given above;
(b) using our website contact form; or
(c) by email, using the email address published on our website.
13. Data Protection Officer
13.1. Our data protection officer can be contacted using the details provided above.
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